Refund policy

Terms and conditions of the service
GENERAL CONDITIONS OF SALE
Premise
This information is provided for the site "https://www.rohome.it" (Site) owned by Roh srl, with registered office in Via N. Machiavelli snc, Piazza Armerina, registered in the Enna Chamber of Commerce with P VAT no. 01295750861 (Company).

Art. 1. Scope of application
1.1 Any sale on the Site constitutes a distance contract governed by Chapter I, Title III (Articles 45 et seq.) Of Legislative Decree 6 September 2005, n. 206 (Consumer Code) and by Legislative Decree 9 April 2003, n. 70, containing the regulation of electronic commerce.

1.2 The General Conditions of Sale apply to all sales made by the Company on the Site. The terms indicated are to be understood as working days, therefore excluding Saturdays, Sundays and national holidays.

1.3 The General Conditions of Sale can be modified at any time. Any changes and / or new conditions will be effective from the moment of their publication on the Site. You are therefore invited to regularly access the Site and to consult, before making any purchase, the most updated version of the General Conditions of Sale.

1.4 The applicable General Conditions of Sale are those in force on the date the purchase order is sent.

1.5 These General Conditions of Sale do not regulate the sale of products and / or services by parties other than the Company that may be present on the Site through links, banners or other hypertext links. Before carrying out commercial transactions with these subjects, it is necessary to check their conditions of sale. The Company is not responsible for the provision of services and / or for the sale of products by such parties. The Company does not carry out any checks and / or monitoring on the websites accessible through these links. The Company is therefore not responsible for the contents of these sites or for any errors and / or omissions and / or violations of the law by them.

1.6 You are required to carefully read these General Conditions of Sale as well as all other information that the Company provides on the Site.

Art. 2. Purchases on the Site
2.1 The purchase on the Site



it can only take place after registering on the Site
it is allowed both to users who have the quality of consumers and to users who do not have this quality.
2.2 Pursuant to art. 3, I comma, lett. a) of the Consumer Code, it should be remembered that natural persons who, in relation to the purchase of the Products, act for purposes unrelated to any entrepreneurial, commercial, professional or craft activity carried out are considered to be consumers.

2.3 In the case of orders, coming from anyone, which are anomalous in relation to the quantity and / or frequency of purchases, the Company reserves the right to take all necessary actions to stop the irregularities.

2.4 The Company reserves the right to refuse or cancel orders that come from:

by a user with whom the Company has an ongoing legal dispute
by a user who has previously violated the General Conditions of Sale
by a user who has been involved in crimes
by a user who has released false, incomplete or in any case inaccurate identification data or who has not promptly sent the Company the documents requested by it or who has sent invalid documents.
Art. 3. Registration on the Site
3.1 To register on the Site, you must fill out the appropriate form, entering the following data:

first name
last name
e-mail
password.
3.2 You undertake to immediately inform the Company in the event that you suspect or become aware of an improper use or undue disclosure of your login credentials to the Site.

3.3 The user registered on the Site guarantees that the personal information provided by him is complete and truthful and undertakes to hold the Company harmless and indemnified from any damage, compensation obligation and / or sanction deriving from and / or in any way connected to the violation by the user of the rules on registration on the Site or on the conservation of registration credentials and / or the provision of false, incomplete or otherwise inaccurate personal data, without prejudice to the Company's right to disable the user's account.

Art. 4. Information aimed at the conclusion of the contract
4.1 In accordance with the Legislative Decree 9 April 2003, n. 70 containing provisions on electronic commerce, the Company informs you that:

to conclude a purchase contract on the Site, you must fill out an order form in electronic format and send it to the Company, electronically, following the instructions that will appear on the Site from time to time
the contract is concluded when the order form reaches the Company's server
once the order form has been received, the Società will send you the order confirmation to the e-mail address indicated containing:
information relating to the characteristics of the purchase
the indication of the price
the indication of the delivery deadline.
Art. 5. Availability of Products
5.1 The Products offered on the Site are limited in number. It may therefore happen, also due to the possibility that several users purchase the same Product at the same time, that the ordered Product is no longer available after the transmission of the purchase order.

5.2 The Site contains information relating to the availability of each Product.

5.3 You will be informed in case of unavailability of the ordered Product. In this case, you will be entitled to terminate the purchase contract pursuant to and for the purposes of the provisions of art. 61, IV and V paragraphs, of the Consumer Code.

5.4 Alternatively, you may accept:

if a restocking is possible, an extension of the delivery terms, offered by the Company, with indication of the new delivery deadline.
5.5 If a refund is requested for the amount paid for the purchase of Products which later proved to be unavailable, the Company will make the refund within a maximum period of 15 days.

5.6 In the event that you make use of the right of termination pursuant to art. 61, IV and V paragraphs, Consumer Code, the contract is terminated; in the event that the payment of the total amount due, consisting of the price of the Product, the shipping costs, if applied, and any other additional cost, as resulting from the order (Total Amount Due) has already taken place, the Company will reimburse the Total Amount Due in accordance with the provisions of the article "Methods of payment" below.

Art. 6. Information Sheet
6.1 Each product and / or service is accompanied by an information page that illustrates its main characteristics (Information Sheet). The images and descriptions on the Site reproduce the characteristics of the Products as closely as possible. The colors of the Products, however, may differ from the real ones due to the settings of the computer systems or computers used by you for their display. Furthermore, the images of the Product in the Information Sheet may differ in size or in relation to any accessory products. These images must therefore be intended as indicative and with the tolerances of use.

Art. 7. Prices
7.1 All the prices of the Products published on the Site are inclusive of the Value Added Tax.

7.2 The Company reserves the right to change the price of the Products, at any time, without notice, it being understood that the price charged to you will be that indicated on the Site at the time the order is placed and that any variations (increasing or decreasing) subsequent to the transmission of the same.

7.3 Shipping costs, if any, are expressly and separately indicated in the order form, before the user proceeds to transmit it.

Art. 8. Purchase orders
8.1 The Company will ship the Products only after receiving confirmation of the payment authorization or after the Total Amount Due has been credited. The ownership of the Products will be transferred to you at the time of shipment, to be understood as the moment of delivery of the Product to the carrier. The risk of loss or damage to the Products, for reasons not attributable to the Company, on the other hand, will be transferred to you when you, or a third party designated by you and other than the carrier, materially comes into possession of the Products.

8.2 The purchase contract is conditional on the non-payment of the Total Amount Due. Unless otherwise agreed in writing with you, the order will consequently be canceled.

Art. 9. Methods of payment
9.1 The following payment methods are allowed on the Site:

Payment card
PayPal
Bank transfer.
9.2 The Company accepts the credit cards of the circuits:

VISA
MasterCard (Cirrus Maestro)
PostePay
They are, in any case, indicated in the footer of each page of the Site.

The charge will be made only after (i) the details of your payment card used for payment have been verified and (ii) the company issuing the payment card you used has issued the debit authorization.

The confidential data of the payment card (card number, holder, expiration date, security code) are encrypted and transmitted directly to the payment manager without passing through the servers used by the Company. The Company therefore never has access to and does not store, even if you choose to store such data on the Site, the details of your payment card used to pay for the Products.

The charge will be made at the time of the transfermission of the order.

9.3 On the Site it is also possible to make purchases through the PayPal payment solution. If you choose PayPal as a means of payment, you will be redirected to the website www.paypal.it where you will make the payment according to the procedure provided and governed by PayPal and the terms and conditions of the contract agreed between the user and PayPal. The data entered on the PayPal site will be processed directly by the same and will not be transmitted or shared with the Company. The latter is therefore unable to know and does not store in any way the data of the payment card connected to your PayPal account or the data of any other payment instrument connected with that account.

In the case of payment by PayPal, the Total Amount Due will be debited by PayPal at the same time as the conclusion of the contract through the Site. In the event of termination of the purchase contract and in any other case of reimbursement, for any reason, the amount of the refund due to you will be credited to your PayPal account. The credit times on the payment instrument connected to this account depend exclusively on PayPal and the banking system. Once the credit order has been placed in favor of this account, the Company cannot be held responsible for any delays or omissions in crediting the refund amount, to dispute which you must contact PayPal directly. Any type of refund to be made pursuant to these General Conditions of Sale will be credited to your PayPal account.

9.4 In the event that you choose bank transfer as a payment method, the Company, once the order has been received, will notify you by email of the bank details and the deadline for making the transfer. The email may contain the request to send by email the receipt of the bank transfer or the confirmation of the transfer.

In the case of payment by bank transfer, the delivery times of the Product indicated in the Product Sheet and / or on the Site will start from the date of receipt of the transfer by the Company and not from the date of transmission of the order, as is the case in where you choose other payment methods.

Please indicate the following data in the purpose of the transfer:

the order reference number.
From sending the order, you must arrange the payment within 1 working days. Failing that, the Company reserves the right to cancel the order within the next 2 working days.

Art. 10. Delivery of the Products
10.1 There are no limitations to delivery, except in the cases indicated on the Site and / or in the Product Sheet.

10.2 The delivery costs are at your expense, unless otherwise indicated during the purchase process and / or in other parts of the Site. For delivery in some areas an additional cost may be required. (Customs duties, where required, to be paid by the buyer)

10.3 Starting from the date the order is sent, the Products will be delivered within 3 days. In the event of failure to indicate a specific delivery term, this will in any case take place within thirty days from the date of conclusion of the contract.

10.4 It is up to you to check the conditions of the delivered Product. Without prejudice to the fact that the risk of loss or damage to the Product, for reasons not attributable to the Company, is transferred when you, or a third party designated by you and other than the carrier, materially comes into possession of the Product, the Company recommends that you verify the number of Products received and that the packaging is intact, not damaged, nor wet or otherwise altered, even in the closing materials and you are invited, in your interest, to indicate any anomalies on the carrier's transport document, accepting the package with reserve . In the event that the packaging shows evident signs of tampering or alteration, it is advisable to promptly notify the Company. In any case, the application of the rules on the right of withdrawal (if existing for the Product) and the legal guarantee of conformity remains valid.

Art. 11. Right of withdrawal
11.1 In the event of a purchase on the Site, unless otherwise indicated, you do not enjoy the right of withdrawal provided for by art. 52 of the Consumer Code with reference to the Product or Products indicated in this article. In fact, on the Site they are:



sold goods made to measure or clearly personalized
sold goods that are liable to deteriorate or expire rapidly
sold sealed goods that cannot be returned for hygienic reasons or related to health protection.
Download the form from here

11.2 If you are a consumer, you have the right to withdraw from the purchase contract for the Product within fourteen calendar days (Withdrawal Period). The Withdrawal Periodexpires after 14 days:

to. in the case of an order relating to a single Product, from the day on which you or a third party, other than the carrier and designated by you, acquire physical possession of the Products;

b. in the case of a Multiple Order with separate deliveries, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the last Product; or

c. in the case of an order relating to the delivery of a Product consisting of multiple lots or pieces, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the last lot or piece.

11.3 To exercise the right of withdrawal, you must inform the Company, before the expiry of the Withdrawal Period, of your decision to withdraw.

11.4 You have exercised your right of withdrawal within the Withdrawal Period if the communication relating to the exercise of the right of withdrawal is sent by you before the expiry of the Withdrawal Period. This communication must be sent in at least one of the following ways:



Email: servizioclienti@rohome.it



through the section of the site:

Contact us



It should be noted that since the burden of proof relating to the exercise of the right of withdrawal before the expiry of the Withdrawal Period rests with you, it is in your interest to use a durable medium when communicating your withdrawal to the Company.

11.5 In case of exercising the right of withdrawal, you must deliver the Product to the registered office indicated in the epigraph to these General Conditions of Sale.

11.6 The direct costs of returning the Products are at your expense as well as the responsibility for the transport of the same and their integrity

11.7 If you withdraw from the contract, the Company will reimburse the Total Amount Due, not including delivery costs, if applicable, without undue delay and in any case no later than 14 calendar days from the day on which the Company was informed. of your decision to withdraw from the contract. The refund will be made using the same payment instrument used for the initial transaction. In the event that you have returned the Products using a carrier of your choice and at your own expense, the Company may suspend the reimbursement until receipt of the Products or until you have demonstrated that you have returned the Products, whichever is earlier.

11.8 You are solely responsible for the decrease in the value of the goods resulting from the handling of the Product other than that necessary to establish the nature, characteristics and functioning of the Product. The Product must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all its parts, fully functional, complete with all accessories and leaflets, with identification tags, labels and disposable seal, where present. , still attached to the Product and intact and not tampered with, as well as perfectly suitable for its intended use and free from signs of wear or dirt. Furthermore, the withdrawal applies to the Product in its entirety. It cannot therefore be exercised in relation to parts and / or accessories of the Product.

11.9 In the event that the Product for which the withdrawal was exercised has suffered a decrease in value resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the Product, the Company reserves the right to deduct from the amount of the reimbursement an amount equal to this decrease in value. The Company will notify you of the circumstance and the consequent reduced refund amount within 5 days of receipt of the Product, providing, in the event that the refund has already been paid, the bank details for the payment of the amount owed by the user due of the decrease in value of the Product.

11.10 In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable legislation, it will not result in the termination of the contract and, consequently, will not give the right to any refund. The Company will notify the user within 5 (working) days of receipt of the Product, rejecting the request for withdrawal. The Product will remain with the Company at your disposal for collection, which must take place at your expense and under your responsibility.

Art. 12. Legal Guarantee
All Products sold on the Site are covered by the Legal Guarantee of Conformity provided for by Articles. 128-135 of the Consumer Code (Legal Guarantee).

Who it applies to
The Legal Guarantee is reserved for consumers. Therefore, it applies only to users who have made a purchase on the Site for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out.

When it applies
The Company is responsible towards the consumator for any lack of conformity of the Product and which occurs within two years of such delivery. The lack of conformity must be reported to the seller, under penalty of forfeiture of the guarantee, within two months from the date on which it was discovered.

Unless proven otherwise, it is assumed that the lack of conformity that occurs within six months of delivery of the Product already existed on that date, unless this hypothesis is incompatible with the nature of the Product or with the nature of the lack of conformity. Starting from the seventh month following the delivery of the Product, it will instead be the responsibility of the consumer to prove that the lack of conformity already existed at the time of delivery of the same.

In order to take advantage of the Legal Guarantee, the consumer must therefore first provide proof of the date of purchase and delivery of the goods. It is therefore advisable for the consumer, for the purposes of this proof, to keep the purchase invoice or any other document that can certify the date of the purchase (for example the statement of the payment card) and the date of delivery.

In case of termination of the contract, the Company will return the total amount paid to the consumer, consisting of the purchase price of the Product, the shipping costs and any other additional cost. In the event of a price reduction, the Company will refund the amount of the reduction, previously agreed with the consumer. The amount of the refund or reduction will be credited to the means or payment solution used by the consumer for the purchase.

The Company is not liable in the event of damage, of any nature whatsoever, deriving from the use of the Product improperly and / or not in accordance with the instructions provided by the manufacturer as well as in the event of damage deriving from unforeseeable circumstances or force majeure.

Art. 13. Applicable law and competent court; out-of-court settlement of disputes - Alternative Dispute Resolution / Online Dispute Resolution
13.1 Purchase contracts concluded through the Site are governed by Italian law. This is without prejudice to the application to consumer users who do not have their habitual residence in Italy of any more favorable and mandatory provisions provided for by the law of the country in which they have their habitual residence.

13.2 Please note that in the case of a consumer user, the court of the place where the user resides or has elected domicile is competent for any dispute relating to the application, execution and interpretation of this document.

13.3 Pursuant to art. 141-sexies, paragraph 3 of the Consumer Code, the Company informs the user who holds the status of consumer pursuant to art. 3, paragraph 1, lett. a) of the Consumer Code, which, in the event that he has submitted a complaint directly to the Company, following which it has not been possible to resolve the dispute thus arisen, the Company will provide information regarding the body or bodies of Alternative Dispute Resolution for the out-of-court resolution of disputes relating to obligations deriving from a contract concluded on the basis of these General Conditions of Sale (so-called ADR bodies, as indicated in articles 141-bis and following of the Consumer Code) , specifying whether or not it intends to use these bodies to resolve the dispute itself.

13.4 The Company also informs the user who holds the status of consumer pursuant to art. 3, paragraph 1, letter a) of the Consumer Code that a European platform has been established for the online resolution of consumer disputes (so-called ODR platform). The ODR platform can be consulted at the following address http://ec.europa.eu/consumers/odr/; through the ODR platform, the consumer user will be able to consult the list of ADR bodies, find the link to the website of each of them and start an online resolution procedure for the dispute in which he is involved.

13.5 The right of the consumer user to appeal to the ordinary competent judge of the dispute deriving from these General Conditions of Sale is without prejudice, whatever the outcome of the out-of-court settlement procedure of disputes relating to consumer relations through recourse to procedures referred to in Part V, Title II-bis of the Consumer Code.

13.6 The user who resides in a member state of the European Union other than Italy, can also access, for any dispute relating to the application, execution and interpretation of these General Conditions of Sale, to the European procedure established for disputes of modest entity, by Regulation (EC) no. 861/2007 of the Council, of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, rights and expenses, Euro 2,000.00. The text of the regulation is available on the website www.eur-lex.europa.eu.

Art. 14.

Customer service and complaints
It is possible to request information, send communications, request assistance or submit complaints by contacting the Company in the following ways:

by filling in and sending the form available at the following link "https://www.rohome.it/pages/contattaci"
by email, to the following address: servizioclienti@rohome.it.
The Company will respond to complaints submitted within 1-2 days of receipt of the same.



Who is Klarna?

Frequently asked questions on the "Pay in 3 installments without interest" option

Klarna is a Swedish payment service provider that takes responsibility for user payments. Klarna is the simplified payments provider for over 200,000 online stores. So far, more than 85 million customers around the world have trusted Klarna with their payments.

How does the "Pay in 3 installments without interest" option work?

"Pay in 3 installments without interest" allows you to defer the cost of your purchase in 3 equal payments. Payments for each installment will be automatically charged to the debit or credit card indicated at the time of payment. The first installment will be charged when the order is confirmed by [MERCHANT] and the second and third installments will be 30 and 60 days later, respectively. You can always monitor your payment schedule in the Klarna app.

Who is entitled to the "Pay in 3 installments without interest?"

To use the "Pay in 3 installments without interest" option, you must be at least 18 years old. Although the "Pay in 3 installments without interest" "option is widely advertised,
is subject to the financial circumstances of the user. By choosing to take advantage of the "Pay in 3 installments without interest" option, our analysis will not affect the user's credit rating.

How can the chances of being accepted for the "Pay in 3 installments without interest" option be increased?

Klarna is unique and offers the option "Pay in 3 installments without interest" "based on a number of factors such as order value, order history and item availability. If you are over 18, you can increase your chances of using the "Pay in 3 installments without interest" option by making sure you provide your full name and accurate address, as well as use your address for shipping. registered billing. All orders are reviewed individually. Just because the user has used the "Pay in 3 installments without interest" option previously does not mean that he will be offered to use it for each order; and, if the option i

has been denied previously, it does not mean that it will be denied for all future orders.

What must the user provide when making a purchase?

If you want to make a purchase with Klarna using the "Pay in 3 installments without interest" option, you will need to provide your phone number, email address, current billing address and a credit card number. debit or credit. The mobile number is required in case we need to contact the user. All communications will be sent by email. It is very important that the correct data is provided to us, otherwise the payment schedule and any order updates may not arrive.

Will a credit search be carried out against the user?

Klarna can make so-called undocumented requests (or soft credit searches) which have no effect on the credit score and are visible only to the user and Klarna, but are not visible to other credit institutions. Neither Klarna nor [MERCHANT] carry out credit searches against you that could affect your credit score.

Why is the "Pay in 3 installments without interest" option not accessible to everyone?

Although the "Pay in 3 installments without interest" option is widely advertised, it is not always available to everyone. The "Pay in 3 installments without interest" option is automatically generated by algorithms that depend on a number of factors including the address, the cardholder data, the order total, the online store,
the history of previous orders and the availability of the item.

What payment options are available with Klarna?

Payments for the installments of the "Pay in 3 installments without interest" option will be automatically charged to the debit or credit card indicated at the time of payment. The first payment will be charged when the order is confirmed. The second and third installments will be charged respectively 30 and 60 days after the first installment. You can always monitor your payment schedule in the Klarna app.

What happens if the order is canceled or returned?

As soon as [MERCHANT] accepts the cancellation or return, Klarna will cancel any future scheduled payments and also refund any amounts due. The return will be immediately visible in the Klarna app.

What happensyields if the order is not paid?

Klarna will attempt to debit the payment for the “Pay in 3 installments without interest” installments at [MERCHANT] on the debit or credit card indicated at the time of payment. If it is not possible to debit the payment on the due date, Klarna will make a second attempt to automatically debit the payment two days later. If this attempt is unsuccessful, Klarna will issue a statement for the entire outstanding amount which will become payable 15 days later. Klarna will communicate the payment deadline two days before attempting to redeem it and it will always be possible to monitor the due date in the Klarna application. If you do not pay on time using the "Pay in 3 installments without interest" option, your credit score will not be affected.

The user was asked to go to the Klarna site. It's correct?

You can view all Klarna purchases and payment schedules in the Klarna app or by logging into Klarna.com/uk.

Are the user's payment details safe?

Your payment details are processed securely by Klarna. No card data is transferred or held by [MERCHANT]. All transactions take place with connections secured by the latest industry security protocols.

Is it possible to pay before the due date?

Yes. Just go to the Klarnba app or go to the Klarna.com/uk website and pay in advance.

The payment has been successful?

Klarna will send an email notification and a push notification from the Klarna application when a payment is due and when it has been successfully collected, or in the unlikely event that the payment is not successful. If a payment has been made but no payment confirmation has been received, it will always be possible to check the status of the order and payments in the Klarna app or by accessing the website www.klarna.com/uk

What happens to the user's account statement after the goods are returned?

Once [MERCHANT] has received the return (partial or total) and the user has received the confirmation of receipt, Klarna will send an account statement with an updated payment plan in the case of a partial return. With a full merchandise return, we will refund all payments received and cancel all future scheduled payments. The user can always monitor the status of his order in the Klarna app.

The user has received the account statement but has not yet received the goods.

In the event that the goods have not yet been received, call [MERCHANT] to check the status of the order and its delivery. You can also contact Klarna Customer Service so that we can postpone the payment due date or put the order on hold in the Klarna app pending delivery.

The user has canceled his order. How long will it take before I get my refund?

As soon as the store has registered the cancellation or return, the refund will be processed within 5-7 business days.

The user has requested a refund, how will it be made?

Refunds will be made to the debit or credit card that was originally given at checkout.

The user has not received any email relating to his account statement or payment details.

You can access the Klarna app or the website www.klarna.com/uk, where you can find all orders and scheduled payment information.

How can I contact Klarna if I have additional payment concerns?

See the Klarna app or the Klarna Customer Service page for a full list of frequently asked questions, contact numbers and live chat.